Standard Hours of Operation for Customer Service and Support
Monday through Friday 7:30am to 5:30pm. Closed Saturdays, Sundays and most major holidays
All hours listed are based on U.S. Eastern Time.
We currently accept Visa, MasterCard and Discover Card as methods of payment.
Shipping Methods & Freight Charges
Baker Abilene Machine currently offers shipping via UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air and Common Carrier (Truck Freight).
UPS Shipments – UPS Freight Charges shown in your shopping cart are for estimation purposes only. Actual shipping charges will be added to your order at time of invoice.
Common Carrier Shipments – Orders requiring shipment via Common Carrier (Truck Freight) are shipped Freight Collect without exception. Credit Card charges will be for merchandise total only. Freight charges will be collected by the Common Carrier at time of delivery.
Receipt of Order
Please inspect your order carefully upon receipt of merchandise. If a discrepancy exists, please contact us within 48 hours of receipt. No claims will be accepted after this time. Please double-check your order carefully, as smaller items are sometimes packed inside larger items.
All merchandise leaving our warehouse is inspected and in good condition prior to shipment. If you receive a damaged package, please report the damage to the carrier immediately – preferably before they leave your location.
UPS Shipments – Please contact Baker Abilene Machine at 1-800-543-2451 or 1-803-428-5497 immediately. Baker Abilene Machine is responsible for filing damage claims with UPS. Damaged merchandise must be kept in the original packaging pending UPS inspection. Abilene Machine will notify you as to the disposition of the damaged merchandise.
Common Carrier – Damage claims must be filed by you with the carrier. Please Do Not Refuse Shipment. This will only delay your receipt of credit or replacement of damaged goods.
Permission must be obtained before returning merchandise for any reason. Please contact Baker Abilene Machine at 1-800-543-2451 or 1-803-428-5497 to obtain a Return Goods Authorization Number. This number and a copy of the original invoice must be included in your return package. Credit will be issued based on inspection of the returned merchandise.
The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D. will be refused. Abilene Machine will issue call tags for defective merchandise or merchandise shipped in error.
The customer has 15 days from the day of receipt to return merchandise for a full refund or credit. After 15 days, a minimum restocking fee will be applied as follows:
After 15 days – 10% restocking fee
After 30 days – 15% restocking fee
After 60 days – 50% restocking fee
The minimum restocking fee may be revised at our discretion, based on final inspection of the returned merchandise and the circumstances involved.
Unless prior arrangements have been made, cores must be returned within 60 days of receipt of the original merchandise in order to qualify for a refund. Core charges will be refunded based on receipt and inspection of a serviceable core. The customer is liable for all freight charges on core returns. Core returns must be accompanied by the core tag shipped with the original merchandise and a copy of the original invoice. Whenever possible, please reuse the original shipping and packing materials from the product you received.
To view our Warranty Terms & Conditions please click here.
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